FAQ
Orders & Availability
How will I know when journals are available to order?
Join our mailing list and you will be the first to know when our journals are ready to ship. We will also share updates on our socials!
How do pre-orders work?
If you pre-order a journal, you pay now and your order will be processed as soon as they become available. Pre-order delivery dates are estimates and we are not responsible for any delays.
How long does it take to process an order?
Once an order is placed, the processing time is anywhere from 1-3 business days depending on the day you place your order.
Do you have an e-book option?
We currently only stock physical products, though we may expand to e-book options in the future - stay tuned and updated on our socials!
Shipping
Which countries do you ship to?
Currently we ship within Canada and USA.
Do you ship internationally?
Right now, we ship within Canada and USA, though we'd love to go global in the future - stay tuned for updates!
Can I track my order?
Your order will be given a tracking number and sent to you via email after your order has been processed and shipped.
Returns
Is there a return policy?
To be eligible for a refund, your item must be unused and in the same condition that you received it. Refunds will be issued in the original form of payment. Customer is responsible for return shipping.
How can I get a refund?
Contact us at info@antara.com